If you have questions or issues concerning Alpha-DISC, please look over the Frequently Asked Questions (FAQ) section below for answers to various user issues. If you are unable to find the answer you are looking for, you can send an email to tech support team, ask@settec.com.

The below FAQ is for Alpha-DISC with active type protection.

You may use the software update to fix the reported errors and fortify the security issue.
To check related information or update, please click "here"

Also in case a user does not want the software, uninstall program is provided.
To check related information or uninstall, please click “here”
If the software is uninstalled, all the components related to our software are completely removed
If Alpha-DISC applied disc is re-inserted, EULA will be displayed.

Due to a function to block illegal copying/ripping, Alpha Agent may cause a slight drop in speed during normal recording in some CD/DVD Writers. Currently, an update to solve this issue is available.

The main purpose of Alpha agent is to block illegal copying/ripping when Alpha Disc is the drive. In normal situation, it takes a very small portion of system resources compared to other regular programs.

Alpha Agent does not modify or use OS's kernel, it has much higher stablity compared to other solutions that use kernel level technologies. However, any application program can not be 100% free from bugs in various environment. Settec works hard to fix observed errors, as well as to analyze possible error and improve our technology. The update will be provided.

It is necessry to confirm a user's consent before installing files for a part of copy protection function.
This is necessary even if Alpha-DISC's function is copy protection. Without a user's cosent, no program is installed. When agreed, Alpha Agent for copy protection is installed.

A user may agree or disagree with EULA. If a user disagrees, he/she does not agree to user the disc in a PC.The disc will be automatically ejected from a CD/DVD drive and EULA will be closed. No program is installed and the system maintains the original setting.

No, it does not have to. Alpha DISC can be played regardless of internet connection.

For audio discs, Alpha-Player is provided to play in a PC. This is provided in a purchased disc and automatically runs when EULA is agreed.
For DVD video, additional player is not provided because license for Mpeg2 codec, etc to play in a PC needs to be purchased. However, Alpha-DISC supports most popular DVD playing softwares. If a user uses unsupported DVD playing software, please contact ask@settec.com and we will try to add it shortly.

Acitve protection installs an agent type of program to block illegal copying/ripping from the PC itself.

Passive protection is modifying media format or inserting physical marking in the media as mean of copy protection.

It is active type protection program that is installed from Alpha DVD to a PC.

No, it asks to install only for the first time. However if Alpha Agent is removed by the uninstall program, Alpha Agent asks to install again. If Alpha Agent is updated to latest version, it is not installed again.

No. Even if Alpha-DISC is inserted, re-installation of previous version does not take place. The latest updated version with fortified security stays in the system.

Alpha Agent Uninstall Program removes Alpha Agent from the system completely. If you reboot after uninstallation, the system will restore to the original condition as before the installation of Alpha Agent.

There may be various view on Rootkit's definition. The most fundametal differences that separate our technology from a malicious rootkit are inclusion of following functions:

1) Asks for a user's consent before installation.

2) Provides the uninstall webpage and the uninstall program for uninstallation anytime.

This clearly seprates Alpha-DISC technology from "Rootkit with malicious purposes."
However, lately the proposal of its security vulnerability and possiblity to abuse it helped us to improve Settec's technology.
The update (version1.0.4.0) reflects this improvement.

If a user does not want continous use of Alpha-DISC or wish to uninstall the Alpha Agent software, you may remove it anytime, using the uninstall program. To remove, please click "here".

The uninstall program is a stand-alone, off-line program. No internet connection is required nor is information on the user’s PC transferred.

Once Alpha Agent is updated, you may manually remove it in Windows. However, Settec recommends the use of our uninstaller to completely and safely remove all components of our Alpha Agent.

To view related information and update the software, please click "here".

No personal information is asked, collected nor transferred during the Update.